Sherry&CO acknowledges that you care how information about you is used and recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.

This Privacy Policy is to inform you of what personal data we, Sherry&CO, collect from you when you visit our website or use our services. This document will further explain why we collect it, and what we do with it. Your personal data refers to any information relating to you, specifically regarding your name and contact details including your home address, telephone number, and email address.

Please take the time to read this Privacy Policy carefully. It is especially important that you fully understand how we are processing your personal data, and how we are protecting your privacy.

Sherry&CO reserves the right to change its Privacy Policy from time to time. Changes to the Privacy Policy will be posted on our website.

In this Privacy Policy, all references to “Sherry&CO”, “we”, “our” and “us” means Sherry&CO Ltd (CN 8100624)) and their subsidiaries, their holding companies or subsidiaries of such holding companies and their franchisees and related entities.

If you have any questions regarding our use of your personal data, please contact us at either of the email addresses listed below:

WHAT PERSONAL DATA DO WE COLLECT?

Data we collect when you visit our website

When you access our website, we automatically collect and store some of your data in our server logs and in cookies, which are small text files that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server.

This data does not allow us to directly identify you, but it does record data related to your browsing history on our website. This includes the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as its hardware model, operation system version, unique device identifier, Internet protocol address, hardware settings, browser type, and browser language.

You are not required to provide your data if you only want to visit our website. You may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). That said, refusing cookies is likely to disrupt your navigation on our website, and may prevent you from accessing certain pages or services.

We may collect the following types of personal information:

• ·     full name.

  ·     mailing or street address.

  ·     email address.

  ·     telephone number.

  ·     date of birth.

  ·     your lifestyle, occupation and hobbies.

  ·     details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries, including but not limited to your prescription details and your medical history;

  ·     any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise.

Data we collect when you sign up or when you order products

Some of the services offered on our website require you to register and/or sign up with us. If you want to use these services, we will ask you to provide us with complete and accurate personal data, and inform us if, or when, your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you have requested.

We collect the following categories of your personal data:

·      Identification data: including your name, telephone number, e-mail address, Prescription, and similar information.

·      Financial data: including the details of your payment method such as a credit card, though we do not store the details of any card after the first order has been processed.

·      IT data: including the pages you accessed; the date and time of your request and referral URL; the date and time at which you accessed them; your search queries within the site; and information about the device you used such as its hardware model, operation system version, unique device identifier, Internet protocol address, hardware settings, browser type, and browser language.

HOW DO WE USE THE PERSONAL DATA WE COLLECT?

We only use your personal data within the limits authorized by current laws and regulations. Sometimes, we shall use your personal data because laws and regulations actively require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

We use your personal data for the following purposes:

·       We use your identification data in order to provide you with services as per our contractual obligations.

·       We use your financial data to process sales, returns, or replacement orders.

·       We use your IT data to track various analytics attributes so that we can continue to provide a more efficient service.

HOW LONG DO WE KEEP THE PERSONAL DATA WE COLLECT?

You can see the time limits for personal data storage below:

·       Identification data – 7 years

·       Financial data – 10 years

·       IT data – 7 years

WHAT PERSONAL DATA DO WE SHARE?

We inform you that we may share your personal data with companies outside of Sherry&CO.

·       Identification data – Yes. Limited strictly to SMS (name and telephone no)

·       Financial data – No

·       IT data – Yes

HOW DO WE PROTECT PERSONAL DATA?

We have measures in place to protect your personal data against unauthorized access, use, or disclosure, including without limitation:

·      We implement and maintain sophisticated technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.

·      We implement and maintain appropriate restrictions on access to your personal data, and monitoring of the access, use, and transfer of personal data.

·      All employees who have access to your personal data are required to enter into nondisclosure or similar agreements, which imposes obligations for them to comply with our data privacy and confidentiality requirements.

·      We require any business partners and third-party service providers with whom we may share your personal data to comply with any applicable data privacy and confidentiality requirements.

WHAT RIGHTS DO YOU HAVE?

Under applicable data protection laws and regulations, you have the following rights:

·      Of access to, rectification of, and/or erasure of your personal data.

·      To restrict or object to its processing.

·      To tell us that you do not wish to receive marketing information.

·      In some circumstances, to require certain of your personal data to be transferred to you or a third party; and

·      To the extent our processing of your personal data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.

We are committed to enabling you full exercise of your rights: to do so, you can contact us using the contact details indicated at the beginning of this Privacy Policy. Please provide us with the following information so that we can take your request with all due consideration:

·      Your name and surname, and a photocopy of your identity card.

·      Your specific petition (in other words, what rights you want to exercise).

·      The date of the application and your signature (if you sent your application by postal mail).

If you do not feel satisfied following this interaction, you may also lodge a complaint about our processing of your Personal Data with a data protection authority.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is suspended for maintenance, we may send you an email. Generally, you may not opt out of these communications, particularly as they are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Newsletters

If you wish to subscribe to our email newsletter(s), we will use your name and email address to send the emails to you. Out of respect for your privacy, we provide you an option to unsubscribe. Please see the Opt Out section below.

Opt Out

We provide you the opportunity to opt out of having your personal information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional promotional emails from us, you may opt out at any time by following the unsubscribe link located at the bottom of each email communication.

If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter.

Opt In

By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within Sherry&CO and (ii) give your express, specific and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. Each email sent to you by Sherry&CO will include an ‘unsubscribe’ link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Removing Display/Advertisements from Your Device

Option A

Go to the NAI website. Their site will scan your computer/device for any third-party display or advertisements. A list of any third-party ads will then be populated and from there you can select the checkboxes next to the ads that you would like to remove. This ensures that advertisements will not come back to your computer/device as it is not registered to receive them. Note, the NAI website is not associated with Sherry&Co

Option B

Manually access the cache and cookies of your browser and clear them. You will need to clear all to remove all third-party display advertisements.

·      How to clear cookies and cache in Firefox

·      How to clear cookies and cache in Chrome

·      How to clear cookies and cache in Internet Explorer

We may also collect personal information from third parties including:

·      from third party companies such as credit reporting agencies.

·      from data analysis agencies.

·      from health funds.

·      from other optometrists and health practitioners with your consent.

When you use our website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the website is used. In some cases we may also collect your personal information through the use of cookies. When you access our website by typing the address in your browser or by clicking on our advertisement on a third party website, we or a third party on our behalf may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or to log in. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.

What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above some or all of the following may happen:

·      we may not be able to provide the requested products or services to you, either to the same standard or at all.

·      we may not be able to process any third-party discounts or benefits.

·      we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or

·      we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

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For what purposes do we collect, hold, use and disclose your personal information

We collect personal information about you so that we can provide you with the most appropriate eye care and eye wear products, and to provide you with a high quality of customer service.

We also collect, hold, use and disclose your personal information for the following purposes:

·      to provide products and services to you and to send communications to you;

·      to provide products and services to you as a result of a contractual arrangement with your employer.

·      to answer enquiries and provide information or advice about existing and new products or services.

·      to assess the performance of the website and to improve the operation of the website.

·      to assess our customer service and to improve our customer service to you;

·      to update our records and keep your contact details up to date.

·      to process and respond to any complaint or enquiry made by you; and

·      to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

We may also collect personal information about third parties from you, such as personal information about your family members, so that we can provide products and services to those third parties. If you provide personal information about a third-party individual to us, you must ensure that the third-party individual is aware of this Privacy Policy, understands it and agrees to accept it. If you provide personal information about a third party individual and that individual does not have the capacity to understand and agree to these terms (for example, a minor), we require a parent or guardian to acknowledge and agree to this paragraph.

To whom may we disclose your information?

We may disclose your personal information to:

·     our employees, related bodies corporate, franchisees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, lens suppliers and manufacturers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, archivists and professional advisors such as accountants, solicitors, business advisors and consultants;

·     suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

·     referees whose details are provided to us by job applicants.

·     to another company or business where our interests are acquired by, sold to or otherwise transferred to that company or business.

·     to government and regulatory bodies and law enforcement agencies.

·     any other organisation for any authorised purpose with your express consent, including your insurers and your solicitors.

We are not responsible for the privacy policies of any third party. Third parties are responsible for informing you about their own privacy practices.

Direct marketing

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Unsolicited Electronic Messages Act 2007 (NZ). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.

We may also disclose your personal information to our related bodies, other business partners and our service providers to give you information and offers about products and services offered by us or these companies.

Receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products and services you have purchased from us.

How can you access and correct your personal information?

We require accurate personal information about you to ensure you receive the best possible service from Sherry&CO. You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We take reasonable steps to ensure that your personal information is up to date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.

If you find that current personal information, we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.

We store your personal information securely

We take reasonable steps to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.

Your personal information may be stored in hard copy documents and electronically.

We maintain physical and electronic security over our paper and electronic data storage. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other systems such as user identifiers and passwords to control access to computer systems.

If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, we take reasonable steps to destroy or permanently de-identify it.

Some personal information we collect is “sensitive information”. Sensitive information includes health information. Sensitive information will be used and disclosed only for the purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law or necessary for the protection of a person/persons).

Whilst we will use our all reasonable endeavours to safeguard your person information, we cannot guarantee that your personal information will be protected against unauthorised access, misuse or disclosure. We do not accept any liability for the improper actions of unauthorised third parties.

Sherry&CO also assumes no responsibility or liability for third parties such as payment card processors, advertisers or other entities who utilise banner ads and links from our website. If you click through a banner ad or link and submit your information to an advertiser or other third party, you will be subject to the privacy policies of that party.

We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above or until you request that we remove the information by contacting us.

Sherry&CO has procedures in place to ensure that any document or record containing your personal or health information is disposed of in a manner that preserves your privacy.

Disclaimer

We take precautions to protect your personal information collected through Sherry&CO website but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.

Sherry&CO also assumes no responsibility or liability for third parties such as payment card processors, advertisers or other entities who utilise banner ads and links from our website. If you click through a banner ad or link and submit your information to an advertiser or other third party, you will be subject to the privacy policies of that party. Although we take reasonable steps to maintain the security of our internet connections, for reasons outside of our control, information transmitted to us over the internet may not be absolutely secure. Sherry&CO assumes no responsibility for disclosure of data due to errors in transmission.

Whilst we will use our all reasonable endeavours to safeguard your person information, we cannot guarantee that your personal information will be protected against unauthorised access, misuse or disclosure. We do not accept any liability for the improper actions of unauthorised third parties.

Complaints

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and will advise you of the outcome of our investigations in writing.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contact us

If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please use the Contact Us link on our website.

Information collected from visitors to our website (including via mobile access)

When you use our website, Sherry&CO may collect information about our website users collectively, which may include data about your location (i.e. city and country), internet browser type, language, operating system, service provider, screen resolution and whether you are visiting for the first time or revisiting our website. This data is anonymously collected and only used in aggregate, and as such no identifying information is collected. Sherry&CO uses this information to help improve our website and its usability and to help us determine what is most beneficial to our users so that we can provide you with the best possible experience.

Our use of cookies

In order to measure the success of our on-line advertising we use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our website. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our website via online advertisements allowing us to see which online advertisements bring us the most visitors to our website. The information collected on our behalf is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our website.

We may disclose an anonymised version of your email address (we use a process called hashing to protect your details) to third party social media sites such as Facebook and Google to enable us to display marketing to you via such sites and allow us to monitor how effective our adverts are and help us to target our adverts more effectively. “Hashing” is similar to encryption and means that we scramble the plain text of your email address to create a unique and irreversible message. This means that the social media sites do not receive a plain text version of your email address or any other personal information. Where we do this, we require social media providers only to use your information for the purposes of enabling us to display marketing to you through their site and to monitor how effective our adverts are and ensure that our adverts are targeted at the correct people or types of people – not for any of their own purposes. You can update your social media privacy preferences on your own social media accounts.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.